Customer Service Professional (Full-Time)

Customer Service Professional (Full-Time)
in Escondido, California 92025 - US

Job Description

Customer Service Professional (Full-Time)

We are one of San Diego's industry leading companies and are looking for help to continue expanding at a rapid pace. As the national leader in financial services, this opportunity can offer unlimited potential for growth with unique perks! This position is perfect for candidates with previous experience dealing with customer service in an office setting using either phone or e-mail. The ideal candidate has the opportunity to find the stability they're looking for while adding strong experience to their resume. This particular office is fast-paced with busy environment focused on servicing the customers with the highest level of professionalism as possible.

Responsibilities:
- Prepare for customer inquiries by studying products, services, and customer service processes.
- Respond to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer.
- Record customer inquiries by documenting inquiry and response in customers' accounts.
- Improve quality service by recommending improved processes; identifying new product and service applications.
- Update job knowledge by participating in educational opportunities

Requirements:
- At least 1 year of customer service experience in office setting.
- Prior responsibilities handling a high volume of phone calls is preferred
- Access to a vehicle on a daily basis
- Immediate availability


Please send your updated resume to join our team and apply!


We are an equal opportunity employer and considers qualified applicants for employment regardless of race, gender, gender identity, gender expression, age, color, religion, disability, veteran's status, sexual orientation, or any other protected factor.

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