Inbound Call Center Representative

Inbound Call Center Representative
in Burlington, Massachusetts 01803 - US

Job Description

Inbound Call Center Representative

A North Shore based Call Center is looking to bring on several new team members due to recent growth in their company!  This is an excellent opportunity for anyone looking to add valuable office experience to their resume, and to break into the tech support industry.  The ideal candidate will have recent retail, hospitality or call center experience, and be willing to jump in and learn the role from the ground up!

 

Hours would be 6a to 4p (some overnight shifts are available too) and requires just a 4 day work week!

 

What you would be doing:

·         Answering inbound calls and responding to client inquiries

·         Troubleshooting Tier 1 equipment and system issues as they come up

·         Walking clients through installation

·         Escalating issues to various departments as necessary

 

What you need:

Ø  6 months to year of recent retail, hospitality, or call center experience (recent college graduates are also encouraged to apply!)

Ø  No degree necessary

Ø  Access to a vehicle on a daily basis (the office is not accessible by public transportation)

 

If interested in this position, please submit a Word or PDF copy of your resume.

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