Technical Support Rep

Technical Support Rep
in Boston, Massachusetts 02109 - US

Job Description

Technical Support Rep

Small financial services firm in Boston is looking for a versatile technical professional to work with senior management in strategic planning of IT functions, as well as the day-to-day management of organization's technical support.
Duties will include:
- Experience maintaining, installing, upgrading and troubleshooting Microsoft networks
- Experience deploying and managing laptops and workstations
- LAN/WAN user support and troubleshooting
- Experience implementing and configuring remote access solutions
- Day-to-day operations of the IT Help Desk
- Leading in-depth support and problem-solving/troubleshooting efforts
- Utilize/manage request tracking system to receive, prioritize, and actively resolve end user support needs
- Consult with 3rd party software and hardware vendors
- Analyze and evaluate incident reports and make recommendations to senior management for solution
- Install PC's, software, equipment
- Laptop, cell phone and blackberry configuration set ups
- Hardware and software testing and implementation
Qualifications include:
- At least 2 years of technical support experience in a corporate environment
- Bachelor's Degree in Computer Science or related field strongly preferred
- Active Directory management
- Excellent problem-solving and decision-making skills
- Ability to work in a fast-paced environment

 To apply, please submit a copy of your resume:

For questions, please call 617-250-1000. There are no costs for candidates utilizing our services as our clients pay for all related hiring fees. All PSG job postings are either actual positions we had available at the time of posting and/or are representative of positions we typically fill or expect to fill. If you see a job that interests you, respond to the ad or give us a call so that we can help you find a job you'll love. As one of the area's largest staffing firms, we help 2,500 people find jobs a year so chances are good that we can help you too.

Professional Staffing Group is an equal opportunity employer and considers qualified applicants for employment regardless of race, gender, gender identity, gender expression, age, color, religion, disability, veteran's status, sexual orientation, or any other protected factor.


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