Customer Service Representative

Customer Service Representative
in Quincy, Massachusetts 02169 - US

Job Description

Customer Service Representative

A rapidly growing healthcare company located just south of the city in Quincy is looking to hire new customer service representatives on a full-time, permanent basis! The Customer Service Representative role offers a great 'foot in the door' opportunity to anyone looking to break into the healthcare industry. Individuals who have previous experience delivering customer service in a fast paced office setting, or previous reception experience are highly encouraged to apply!

Responsibilities of this role:
- Assist clients in person and over the phone with questions, and/or requests
- Receive emails and review for accuracy and/or missing information
- Deliver exemplary service to all members, clients, and vistors
- Resolving issues about customer claims
- Verify insurance eligibility via online or telephone based eligibility systems

- At least 6 months of prior customer services experience, preferably in an office setting
- Previous experience in a call center is a huge plus, but not mandatory 
- Strong phone based customer service focus
- Posses a high level of empathy and an interest in helping others with healthcare

If you'd like to apply, please submit a resume for consideration

We are an equal opportunity employer and consider qualified applicants for employment regardless of race, gender, gender identity, gender expression, age, color, religion, disability, veteran's status, sexual orientation, or any other protected factor.

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