Inbound Call Center Associate (1pm – 9pm shift)

Inbound Call Center Associate (1pm – 9pm shift)
in Boston, Massachusetts 02110 - US

Job Description

Inbound Call Center Associate (1pm – 9pm shift)

We are looking for candidates who are looking to start ASAP at a large nursing home located in Chelsea, MA.   Paid training is also provided in the beginning stage of the role.  This is a great opportunity for candidates looking to build their resume or gain customer service experience.   The ideal candidate will have experience in a heavy phone use setting.


Main Responsibilities:

- Answering inbound calls from health insurance participants and assisting with any questions regarding their plan

- Look up dial out and other information using the company switchboard

- Escalating any calls to the supervisor level if necessary

- Routing any emergency calls to the appropriate party



- Proof of education: HS diploma/GED, Associate’s or Bachelor’s degree preferred

- 6+ months experience working in a call center environment

- Any experience working in a healthcare call center is a plus

- Recent experience using Microsoft Windows programs

- Strong phone etiquette and listening skills



If interested, please submit a resume for consideration


Professional Staffing Group is an equal opportunity employer and considers qualified applicants for employment regardless of race, gender, gender identity, gender expression, age, color, religion, disability, veteran's status, sexual orientation, or any other protected factor.


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