Technical Support Specialist

Technical Support Specialist
in Boston, Massachusetts 02109 - US

Job Description

Technical Support Specialist

We are looking for a Technical Support Specialist for an entry level role at our consulting company in downtown Boston. This role is perfect for a recent college graduate with a BS/BA degree in Computer Science or related field who is looking to join a growing organization that is dedicated to professional development and growth for its employees. We are looking to hire a new specialist immediately to join a team of individuals that will service a national client base. This position will be responsible for telephone and email support for proprietary consulting applications and software. Previous technical troubleshooting experience will be required - ideally in a telephone role.

Duties include:
- Taking incoming calls and emails from national clients and troubleshooting technical questions and issues
- Documenting all calls and solutions in database
- Escalating calls as needed to senior management
- Researching advanced issues that come up and offering solutions to the client
- Attending weekly team meetings to discuss commonalities amongst client needs

- Superior customer service and communication skills
- Ability to research and think outside the box for more advanced problems
- Previous technical telephone troubleshooting experience
- Polished and mature presentation
- Reliable and able to work flexible hours
- Experience working with proprietary databases or applications
- Understanding of ticketing or documentation database/system
- BS/BA degree in Computer Science or related field is preferred
Training will be provided by client. Interviews ASAP.

To apply, please submit a copy of your resume:

For questions, please call 617-250-1000. There are no costs for candidates utilizing our services as our clients pay for all related hiring fees. All PSG job postings are either actual positions we had available at the time of posting and/or are representative of positions we typically fill or expect to fill. If you see a job that interests you, respond to the ad or give us a call so that we can help you find a job you'll love. As one of the area's largest staffing firms, we help 2,500 people find jobs a year so chances are good that we can help you too.

Professional Staffing Group is an equal opportunity employer and considers qualified applicants for employment regardless of race, gender, gender identity, gender expression, age, color, religion, disability, veteran's status, sexual orientation, or any other protected factor.



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